Privacy policy
Top Torch Waterproofing Pty Ltd · ABN 71 678 781 381 · Effective 3 March 2026
1. About this policy
This policy explains how Top Torch Waterproofing Pty Ltd manages personal information in accordance with the Australian Privacy Principles in the Privacy Act 1988 (Cth). By using this website or contacting us, you consent to the practices described here.
2. Information we collect
- What you give us: name, email, phone number, property address and the details of your quote request.
- Collected automatically: technical data via analytics, including IP address, browser and device type, pages visited and approximate location.
- Cookies: used to improve browsing. We do not collect sensitive information unless you volunteer it.
3. How we use your information
To answer enquiries and provide quotes; schedule and deliver waterproofing work; send project updates, invoices and warranty documentation; improve the website through analytics; meet legal obligations; and protect our business interests. Direct marketing only happens with your express consent, and you can opt out at any time.
4. How we share your information
We do not sell or trade personal information. It may be shared with service providers (analytics, hosting, email), with material suppliers where needed to coordinate a project, and with legal or regulatory bodies where required by law. Overseas disclosure only occurs with consent or legal authorisation.
5. Storage and security
We use HTTPS encryption, secure servers, limited access and reputable third-party providers. Contact submissions and project records are retained for a minimum of seven years for tax and compliance purposes.
6. Your rights
You can request access to the personal information we hold, ask for corrections, request deletion (subject to legal retention obligations), withdraw consent, or lodge a complaint. We respond within 30 days. Unresolved complaints can be escalated to the Office of the Australian Information Commissioner (oaic.gov.au).
7. Cookies and analytics
Analytics tools track anonymised visitor behaviour using cookies. You can opt out via your browser's cookie controls or the Google Analytics opt-out add-on. Essential cookies support basic site functionality.
8. Changes
We update this policy as our practices, technology or the law change, and update the effective date when we do.
9. Contact us
Top Torch Waterproofing Pty Ltd
Sydney, NSW
Info@TopTorchWaterproofing.com.au
0427 207 670